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Job Opening:
Chalets Concierge at Chamonix Prestige
Contract and working pattern
Start : October-November 2026
Full-time (35 hours per week) during the winter season, on an initial fixed-term contract (CDD); Or
A freelance arrangement with flexible hours to reflect variations in workload, while maintaining an agreed and regular level of availability to meet guest and operational requirements.
The arrangement for the summer season is still to be confirmed. Depending on business needs and your availability, the role could continue on a part-time basis, a full-time basis with additional responsibilities, or under a seasonal or freelance arrangement.
The role requires flexibility around guest arrivals and departures, including some evening and weekend work. Working hours will vary according to bookings and seasonal activity.
Based in Chamonix, combining office-based co-ordination with regular work in chalets.
About the role
The Concierge is responsible for co-ordinating the Chamonix Prestige guest experience, across our portfolio (currently 8 chalets), from pre-arrival planning through to post-departure follow-up.
The role ensures that guests receive a responsive, personal and high-quality service and that each chalet is fully prepared and presented to the expected Chamonix Prestige standard. The Concierge will report to the Manager of Chamonix Prestige and will also work closely with the Property Manager, housekeeping teams and local suppliers.
This is a varied, hands-on role requiring excellent organisation, attention to detail and the ability to respond calmly and professionally to changing guest requirements.
You’re a good fit if you have
Previous experience in luxury rentals, hospitality, concierge services, tourism or another customer-facing service environment.
Excellent customer-service and communication skills.
Fluent English and sufficient French to communicate easily with guests and suppliers.
Knowledge of Chamonix, local restaurants, activities and tourism suppliers is beneficial.
Strong organisation, time-management and attention to detail.
Ability to manage several bookings and priorities simultaneously.
A calm, practical approach to unexpected situations.
Confidence working independently and using initiative, as well as working collaboratively.
Willingness to work flexibly around arrivals, departures and guest requirements.
Comfortable working both in a busy office and in properties.
Full driving licence and ability to travel between chalets.
Good digital skills and confidence learning booking and communication systems.
How to apply
Send your CV along with a short introduction about yourself and why you’re a good fit to :
info@chamonix-prestige.com
Key responsibilities
Guest planning and communication
Contact guests before arrival to understand their requirements, offer concierge services, and confirm their travel and arrival arrangements.
Contact guests before arrival to help them plan their stay, make enquiries and reservations or co-ordinate bookings for : transfers, driver-service, restaurants, ski equipment, lift passes, ski lessons, activities.
Keep accurate records of guest booking information and requirements, and ensure internal teams and suppliers are informed and updated of changes.
Act as the main guest contact throughout the stay, providing in-resort concierge support, holding and monitoring the concierge phone during coverage hours (daily 9am-6pm), responding to guest questions or requests and coordinating with colleagues/suppliers.
Chalet preparation and guest stays
Stay on top of upcoming arrivals and prepare for each booking
Prepare and deliver welcome packs, breakfast supplies and any guest-specific requests.
Complete final presentation and clean checks before guest arrivals.
Meet and welcome guests at the chalet and provide an introduction to the property.
Arrange seasonal touches such as Christmas tree preparation and decoration.
Confirm departure arrangements where required and follow up with guests after their stay, including requesting feedback or reviews.
Suppliers, administration and stock
Liaise with local suppliers including transfer companies, restaurants, ski schools, equipment hire providers, activity providers, bakeries and taxi services.
Co-ordinate breakfast deliveries with the bakery and manage occasional additional deliveries, including times when the bakery is closed.
Co-ordinate linen and cleaning requirements for each booking with internal teams.
Keep booking records and guest notes up to date in Avantio, Admin and other systems.
Record concierge expenses and guest-related charges accurately.
Monitor stock for toiletries, welcome packs, breakfast supplies and welcome items.
Property issues and seasonal support
Identify property issues during chalet checks or guest stays and report them to your Manager, monitor progress with the Property Manager and keep guests informed.
Contribute to end-of-season chalet checks and shutdown lists.
Assist with seasonal setup, stock checks and updates to chalet and guest information.
Identify guest improvements and help review concierge procedures and checklists.
How to apply
Send your CV along with a short introduction about yourself and why you’re a good fit to : info@chamonix-prestige.com