About Prestige - COVID-19 Policies

Bookings with an arrival date up to 30th September 2021*

If a guest is unable to travel due to travel restriction or border closures, Chamonix Prestige will provide a credit note for the value paid to be used at the same property at a future date. 
 
Consequently, if you have a booking between these dates, your options are:
 
1. Maintain your current booking - the balance will be due three weeks prior to arrival. If you are unable to travel due to COVID-19 you will receive a credit note for the total amount paid.
 
2. Move to the following year for the same dates and same value
 
3. Receive a credit note for the amount paid to be used at the same property for a booking in the future

Delayed balance payments for all bookings up to 30th April 2021*

To help our guests at this difficult time, for bookings with an arrival date up to 30th April 2021 you can secure your stay with just a deposit. We will then remind guests to pay their balance 4 weeks prior to arrival and to pay within 7 day

Bookings with an arrival date from 1st October 2021 onwards

If the current situation continues, we would look to extend our current COVID-19 terms (see above) to cover winter 2021/2022. For the time being, from 1st October 2021 our standard booking conditions will apply.

*This includes existing as well as new bookings

Safety Measures

Cleaning

In addition to our usual high standards of cleaning, our team will be working to the recommended WHO COVID-19 cleaning guidelines which include disinfecting frequently touched surfaces such as light switches, door handles, appliance handles, bedside tables etc. 
 
We will continue to provide cleaning materials in all our properties, including disinfectant, for you to use throughout your stay.
 

Laundry

All our linen and towels are professional laundered over 90°C. The WHO recommend laundering items above 70°C. 
 

Social distancing

If our guests prefer we can arrange self check-in's for all our properties.  
 
All our properties include detailed manuals with information on all the appliances and facilities. Our team will also be available via telephone or email for any queries throughout your stay.

The latest information on COVID-19 in Chamonix

Confinement measures with a 7pm curfew are in place until 2nd May 2021.
 
Shops - Closed 
Bars, Cafes & Restaurants - Closed 
Tourist facilities (Hotels, B&Bs, Camping Grounds etc) - Open 
Parks, Museums Monuments, Spas, Gyms & Theatres - Closed 
Cinemas - Closed 
Chamonix's Lift System - Closed 
 
Please note: Masks are compulsory in shops, when travelling on public transport and on the high street.